Welcome to Elixaverta. These Terms and Conditions govern your use of our website and the purchase of our products. By accessing our site or placing an order, you agree to follow these rules. We provide these terms in a clear format to ensure you understand your rights and our obligations while shopping for women’s dresses in Hong Kong.
Elixaverta is an online retail platform dedicated to providing stylish apparel to customers located within Hong Kong. All content on this website, including images, text, and designs, belongs to Elixaverta. Users are granted a limited license to access the site for personal shopping purposes.
You agree not to copy, modify, or use our content for commercial purposes without our written consent. To use our services, you must provide accurate information. We reserve the right to refuse service or cancel orders if we suspect any fraudulent activity or a breach of these terms.
Elixaverta operates exclusively within the Hong Kong Special Administrative Region. We do not accept orders or ship products to locations outside of Hong Kong. By placing an order, you confirm that you are a resident of Hong Kong or are providing a valid delivery address within this region. All transactions and agreements are governed by the laws of Hong Kong.
We strive to get your new wardrobe additions to you as quickly as possible. Our delivery process is divided into two distinct phases:
We operate using a Cash on Delivery (COD) model. This means you do not pay anything online. You provide the full payment to the delivery agent at your doorstep. There are no hidden fees, and we do not apply any shipping costs. The price you see on the website is the final amount you pay upon arrival.
You may cancel your order at any time as long as the product is still in our warehouse. However, once the item has been dispatched and is in the hands of our logistics providers, the delivery must be completed. Please ensure your order details are correct before finalizing your purchase.
We offer a 30-day return policy that begins the day your package is delivered. We want to ensure you receive exactly what you ordered. Returns are accepted under the following specific conditions:
If you encounter any of the issues mentioned above, please email us at support@elixaverta.com. We will arrange a courier pickup from your address at no cost to you. Once the item returns to our facility, our team takes 24 hours to inspect its condition.
Following inspection, we will either arrange for a replacement to be sent to you or, if the item is no longer available or the damage cannot be fixed, we will issue a full refund. We do not charge any restocking fees.
Since we operate on a COD basis, we do not have your billing details on file. If a refund is approved, we will contact you via email to request your bank details. We provide refunds exclusively through bank transfers. Once we receive your details and initiate the transfer, it typically takes 5 to 6 business days for the funds to reflect in your account, depending on your specific banking provider.
Final Sale Policy Please note that we do not accept returns, exchanges, or refund requests due to a change of mind. We encourage all customers to review their selections cautiously and ensure they are certain about their purchase before placing an order.
We are here to assist you with any questions regarding your order, our products, or these terms. Our support team is available during the following hours:
We aim to respond to all inquiries as quickly as possible during our active hours. Your satisfaction is important to us, and we are happy to help resolve any issues you may face.