At Elixaverta, we want our customers to have a clear understanding of their rights regarding purchases made on our website. This policy is designed to be transparent and follows the Sale of Goods Ordinance (Cap. 26) of Hong Kong.
| Feature | Policy Details |
|---|---|
| Return Window | 30 Days from the date of delivery |
| Return Shipping Cost | $0 (Free pickup for eligible items) |
| Restocking Fees | None |
| Refund Method | Bank Transfer (Standard processing) |
| Exchange Option | Available for damaged or incorrect items |
If you receive a product that is not in the expected condition, we take full responsibility. This includes items that arrive with physical impairment, products that do not match the size you ordered, or if the style sent is incorrect.
Once we receive your email, we will organize a pickup from your address in Hong Kong. This service is provided at no cost to you. After the item reaches our facility, we conduct a detailed inspection within 24 hours. If the item is found to be faulty or incorrect, we will initiate a replacement or a refund.
Since we operate exclusively through Cash on Delivery (COD), we do not possess your banking data at the time of purchase. If a refund is required, our support team will reach out via email to request your local bank transfer details.
The exact timing depends on your specific banking provider's internal processing speed. We will send you a confirmation email once the transfer has been sent from our side.
Our dedicated team is ready to assist you with any questions regarding your return status or refund progress. We operate during standard Hong Kong business hours to provide timely assistance.
To keep our prices fair for everyone in Hong Kong, we do not accept returns or refunds based on a change of mind. We ask that you review your choice of dress and size cautiously before confirming your purchase.
By adhering to the Sale of Goods Ordinance, we ensure that products are of merchantable quality and match their description. We operate only within Hong Kong and do not ship or accept returns from other regions.
All personal data shared during the refund process is handled according to our Privacy Policy and the PDPO regulations.